Shipping

We can ship to virtually any address in the world. Please note that there are restrictions on shipping products - especially supplements - to some countries.We typically ship by UPS for all orders within the United States and DHL for all others

 

Delivery Time

Orders placed through drcolbert.com on normal business days are processed and shipped as soon as possible, usually within 48 hours from the time the order is placed. Orders placed on weekends or United States holidays are processed and shipped within 48 hours following the weekend or holiday.

Calculating Costs and Shipment of Backordered Items

Shipping costs for orders placed on drcolbert.com are calculated based on the following criteria: chosen shipping method, total product order weight, destination country and zip or postal code. Drcolbert.com utilizes several shipping methods such as UPS and DHL for its shipping needs, and charges the most current standard  shipping rates.

If your order consists of items that are in stock (no backordered items) you will be charged one shipping and handling fee based on the criteria listed in the paragraph above.

If an order contains both in stock and backordered products your shipment will be delayed until the backordered items become available. For this reason drcolbert.com suggests that our customers order backordered items separately from other items. If you do choose to order backordered items as part of a multi-item order you will be charged for all items, plus your chosen shipping option, at the same time. If one or more items are on backorder, the shipping method chosen at the time of purchase will be utilized once all items are received in the warehouse.

Drcolbert.com only ships to physical addresses.

Returns & Refunds

Drcolbert.com accepts the return of unopened items (with any seals intact) that were purchased and fulfilled through this web site only. Items must be received by drcolbert.com within thirty (30) days of original delivery.

Customers will be refunded the cost of the original purchase minus shipping and handling and a 10% restocking fee. The customer is responsible for any shipping and handling costs required to return items to drcolbert.com.

In cases where an order error was made by drcolbert.com (such as receiving an incorrect or defective item) a full refund of the item cost plus shipping and handling costs to return these items will be covered by drcolbert.com.

The following items are non-returnable and will not be issued a refund:

• Items returned to drcolbert.com after the thirty (30) day return period
• Items which have been opened, marked or damaged in any way making them unfit for resale
• Items purchased through other online or local retailers (not drcolbert.com)
• Books are not returnable

How and When Refunds Are Processed

Customers whose returns meet the guidelines outlined in Returns & Refunds will receive a refund of the cost of returned items minus a 10% item restocking fee. The customer is also responsible for return shipping to drcolbert.com.

Returns are processed within 3-5 business days of receiving the item(s), and in the same form of payment used in the original purchase of those items. Please ensure that you submit your original order information along with a daytime phone number you can be reached at in case drcolbert.com needs to contact you for further information.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You may use the box the items originally arrived in, or another box if you prefer. Please include a phone number where you may be reached in case we need to contact you regarding your refund.
2. Affix a shipping label to the outside of the box and send to:
   Divine Health Wellness Center
   Attn: Returned Products
   1908 Boothe Circle
   Longwood, FL 32750
3. Take it to a Post Office or other shipping center to pay postage or shipping and return the package. It is your responsibility to ship the product back to us, and pay the shipping and handling to do so.

Cancellation Policy

You may cancel your order for any item within 24 hours of placing the order provided the order has not entered the shipping process. For orders where a non-expedited shipping method is chosen, such as UPS Ground Shipping, this is normally within 24-48 business hours. If you wish to cancel your order after it has shipped it will need to be returned following the Returns & Refunds guidelines outlined above.

Please note: The 24-hour cancellation policy does NOT apply to UPS Next Day Air, UPS Second Day Air, UPS 3 Day Select or any otherwise expedited packages.

International Shipments

Your order with Drcolbert.com for shipment to countries outside of the United States of America. may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for any and all fees levied by their country. Drcolbert.com does not collect these fees, nor is drcolbert.com responsible for the payment of taxes, customs duties and fees levied by the recipient's destination country. International customers may wish to check whether their destination country imposes taxes and/or custom duties on international shipments before placing an order with drcolbert.com.